Tours & Safaris – Terms & Conditions

Terms and Conditions

The following terms and conditions apply to all bookings made through AAD Car and Truck Rental Pty Ltd t/a Cabs Car and Truck Hire.

Provisional booking

All bookings made by us will be considered provisional until availability has been confirmed and the required details (e.g.: credit card, copy of passport, current contact number and address, itinerary) have been received.

Rates amendments

Cabs Car Hire reserves the right to amend the quoted rate in the event of fluctuations in exchange rate, or unforeseen price increases by third party suppliers like the National Parks Board or the government.


We will hold an authorisation on your credit card 1-5 days before the tour. This will hold for the full duration of your tour. Payment will be deducted from your credit card on invoice.


We offer a 100% refund if notice of cancellation is given 3 days or more before the start date of tour. 50% refund will be due if notice is given 2 days / 48 hours or less before the start date of tour.

Changes to confirmed bookings

We reserve the right to charge for requested changes per change per person, in addition to the possible rate amendments that may result from any such changes (e.g. a change of dates may result in a change of rates). Changes will only be made if it is possible to do so and does not inconvenience other clients.

Changes made by us

Every effort will be made to provide the services and activities as described and quoted to you. In the unlikely event that unforeseen circumstances necessitate a change in the programme, we will notify you as soon as is reasonably possible and discuss suitable alternatives with you. We cannot be held responsible for adverse weather conditions, traffic problems, vehicle breakdowns and any other unforeseen circumstances that may lead to the cancellation of certain activities.

Where such activities were quoted on separately and no alternative could be arranged, a 75% refund for that activity will be made to you. Where a third party operator is involved, we will pass on whatever refund we can secure from the third party, less 5% admin fees. Third party cancellation fees may apply. For missed flights, late arrivals, and for cancelled activities that were included in the overall tour package, no refund will be made.

We reserve the right to change vehicles, transport, meals and other programme details as conditions dictate, and will always aim to offer an alternative of similar value should any changes be necessary.

Excluded items and spending money

Please take careful note of what is included and what is excluded from the price, as is clearly stipulated on your quote and booking confirmation. Unless otherwise stated, items that are normally excluded are your international flights, airport taxes, visas and border crossing costs, meals, alcoholic drinks, personal expenses, gratuities and activities. Please ensure that you have enough spending money in cash to pay for these items as needed. Payment for optional extras should be made in cash. Foreign currency can readily be exchanged at the airport and in most banks. Tipping is optional and will be left to your own discretion. (Usually around 10% as a guide)


All clients are required to arrange their own comprehensive travel insurance and medical emergency insurance. Please add your insurance details on the booking form.


Cabs Car Hire does not offer flight bookings, this must be arranged privately.

Health requirements

Currently no compulsory vaccinations are required for travel in South Africa. If you suffer from any medical conditions that may affect you or your participation on this tour, please inform us about this on your booking form. You are responsible for bringing any prescription medication you may need. We accept no responsibility for any medical conditions, illnesses or related incidents that may occur during your tour, even if we have been fully informed about your condition. Although, every effort will be made to accommodate the respective condition.


AAD Car and Truck Rental Pty Ltd t/a Cabs Car and Truck Hire, its staff and sub-contractors accept no liability or responsibility for any damage, injury or loss of any kind whatsoever, including but not limited to death, disability, injury, property theft or damage, missed flights, missed accommodation, cancellation of your tour or any other such incident as may arise on your tour. By completing our booking form and booking your tour you agree that you are aware of the inherent risks associated with travel and you further agree to indemnify AAD Car and Truck Rental Pty Ltd t/a Cabs Car and Truck Hire from any claim or liability which may result from any kind of loss, injury or accident which may occur during or after or as a result of your tour. You are participating on this tour entirely at your own risk.

Travel documents

It is your responsibility to ensure that you have all your necessary travel documents, including passport (with at least 2 blank pages and valid for at least 6 months beyond date of tour), visas, cash or traveller’s cheques, flight tickets and insurance policy.


You are expected to act within the confines of the law and take your fellow travellers into consideration. If you behave in such a way as to endanger our staff or cause damage to property, we reserve the right to terminate your tour without further liability.


We will discuss your expectations with you in the process of booking and conducting your tour, and will strive to meet them as far as is realistically possible, but we make no guarantees with regard to expected weather, game viewing or animal sightings, exact travel times, or any other unpredictable factors that may affect your expectations or tour experience. We are proud of our excellent reputation and will do our best to offer you the best possible tour experience.

Additional Services

We also offer self drive car rental as well as chauffeur drive.